I/M Program Management
Since its founding in 1982, Gordon-Darby’s philosophy has been to emphasize quality over quantity. As a result, we have an outstanding reputation for developing and operating highly successful programs.
A critical element of all Gordon-Darby programs includes the development and implementation of vehicle inspection and license sales information systems. Currently, we host information systems for the Washington D.C, Arizona, New Hampshire and Texas programs, which involve millions of online transactions on an annual basis. In 2013, we implemented a new license sales system, including transitioning legacy data, for the Texas Parks and Wildlife Department.
Centralized Vehicle Testing
Gordon-Darby has designed, constructed, implemented and operated successful quality driven centralized vehicle inspection facilities and networks for more than three decades.
We implemented and operated the first centralized “advanced” emissions testing program in the United States.
Fish & Game Licensing
Gordon-Darby Incorporated’s (GDI) latest partnership with the Texas Parks and Wildlife Department (TPWD), enabled GDI to integrate our expertise into the Fish and Game licensing industry.
Along with providing the software, hardware, and pertinent media stock necessary to facilitate the sales process, GDI also staffs knowledgeable bilingual Customer Service Representatives (CSR) to assist sales agents year-round.
Gordon-Darby has extensive experience in providing Help Center services as an integral component of many of our programs. We pioneered the use of dedicated I/M program customer service hotlines beginning in 1984 in our Louisville program, continuing this service for Louisville motorists for two decades. We have continually operated motorist, station and agent hotlines for several of our other I/M and license sale programs.
As an inherently technical-based industry, the vehicle inspection business involves the collection and analysis of a tremendous amount of data. All motor vehicles that are tested must meet quantitative inspection standards in order to pass their test.
Gordon-Darby has extensive front-line experience in delivering large scale PI&E campaigns and services to motorists, the news media and others in the Arizona and New Hampshire programs. This experience, combined with dealing directly with millions of individual motorists in inspecting their vehicles for more than 30 years, means that we fully understand the need to treat the Inspection & Maintenance (I/M) customer right.