Product Support
Gordon-Darby applies our decades of technological, data management and operations expertise to create custom solutions for our partners.
Since we began our first program in 1984, Gordon-Darby’s Data and Program Management services have supported our government partners with information systems designed to provide powerful management and oversight tools. Developing and implementing vehicle inspection and license sales information systems is at the core of all Gordon-Darby programs. These systems are dynamic tools that can be enhanced and tailored to the unique needs of each partner—with advanced, secure design and straightforward, comprehensive reporting capabilities. Combining the best of agile and more structured design methodologies, we have always implemented projects on-time and within budget. Gordon-Darby’s development team has substantial information systems-related expertise and capability, available in-house for future projects.
Gordon-Darby’s help line and call center capabilities are an essential element of the bundled package of delivered, in-house services that we provide to our customers. By providing help line services that are fully integrated with our other program management services, we are able to provide top-tier overall customer service. We staff our North American call center to provide callers with human interaction, in English and Spanish, without having to work through an interactive voice response system. We understand that clear communication with knowledgeable staff is integral to customer satisfaction and our partners’ success.
Whether in the Inspection and Maintenance industry or in Fish & Game license sales, our work involves the collection and analysis of a tremendous amount of data. Gordon-Darby develops and implements systems and processes designed to harness that data for quality control, trend analysis, pattern recognition and trigger analysis. We continue to evolve our solutions to meet the needs of our partners.
Public Information
Gordon-Darby has extensive front-line experience in delivering large scale PI&E campaigns and services to a variety of audiences. We understand how critical it is to share accurate program information, whether through websites, print materials, television/radio/newspaper advertising, public events, our call center help line or strategic relationship building. Gordon-Darby works closely with our partners to ensure our PI&E strategies meet program needs and agency guidelines. In our years of providing PI&E services to our partners, we have successfully reached out to millions of people in all demographics via traditional media, social media and e-campaigns.
